OUR STORY
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GRAND CREATIONS
John Failla has been building and remodeling WGS golf shops for 30 years
T
hirty years ago, John
Failla began a relation-
ship with The Golf Mart
in San Diego that he never
could have envisioned would
have him still working three
decades later with the com-
pany that later became World-
wide Golf Shops.
An independent licensed
contractor, Failla has built
everything from front counters
and club racks to putting
greens and repair centers – as
well as completed full store re-
models and new builds – in
WGS locations nationwide.
"It has been a really good re-
lationship," Failla said. "The
regional managers and a lot of
other people who I've worked
with have become good
friends. From the top on down,
they treat people so well."
Failla doesn't do it all on his
own – while he's on-site at
each project location, he hires
and trains local contractors
and oversees their work. He
said Blake Morris, Jordan
Mumford and Josh Maxwell
have been particularly helpful
in producing work that meets
his high-quality standards.
"John is a good man and re-
ally knows how we like things
done, so it's well worth it to us
to bring him into any of our
stores across the country and
not only do the job well, but do
it fast," said John Kopacz, the
Vice President of Store Opera-
tions for Worldwide Golf
Shops, who estimates he has
known Failla for 25 years.
Having recently completed
a remodel in Hartford, Con-
necticut, Failla will turn his at-
tention in the coming months
to building new locations in
Pompano Beach, Florida; Wal-
nut Creek, California; and
Southern California as well as
a store remodel in St. George,
Utah.
"Sometimes we get so busy
with projects that we wish we
had two of him," Kopacz said
with a laugh, adding that
Worldwide Golf Shops is al-
ways reinvesting in its stores
because the company wants to
continually improve the cus-
tomer experience. "You want
to stay fresh, and we perceive
ourselves as a leader in the in-
dustry."
Failla has such consistent
work with Worldwide Golf
Shops – and dedicates a lot of
time to coaching high school
softball near his San Diego
home – so he doesn't get out
on the golf course much him-
self. That's OK with him.
"I'm a hacker," he joked. "I
just don't play enough to be
that good at it."
From left, Josh Maxwell, Blake
Morris and Jordan Mumford.
John Failla. Works in progress.
